Contact the clinic directly and ask to speak with the Clinic Manager:

If the Clinic Manager is unable to address your complaint to your satisfaction, please escalate by asking to speak with the Managing Director. Your complaint will be recorded within 1 business day (Monday to Friday) of contacting the Clinic Manager.

Providing Feedback:

After the investigation, the clinic should communicate the findings and explanations of actions taken to the complainant.

Possible complaint to Ontario Patient Ombudsman as a last resort:

if the complainant is still dissatisfied after receiving feedback from the clinic, they can make a complaint to the Patient Ombudsman. See information here and contact information below:

Patient Ombudsman

Mail: Box 130, 77 Wellesley Street West

Toronto ON M7A 1N3

Phone: (416) 597-0339

Fax: (416) 597-5372

Select the relevant Health Service Organization as follows:

– Malvern Sleep Clinic: Select Community Surgical and Diagnostic Centres, Malvern Sleep Clinic in Scarborough

– Etobicoke Brampton Sleep Clinic: Select Community Surgical and Diagnostic Centres, Etobicoke Brampton Sleep Clinic in Etobicoke